Terms & Conditions

All quotes are issued on a per-job basis and are valid for 30 days from the date of issue.

Quotes are based on the scope of work discussed at the time of estimating and may change if the scope of the project changes. This includes, but is not limited to:

• Changes in garment or paper style or brand
• Additional garments or printed pieces
• Additional ink colors
• Changes requiring screens to be remade
• Addition or removal of print locations
• Design revisions affecting production

Should any changes occur, a revised quote will be provided for approval before proceeding.

A non-refundable deposit equal to 50% of the quoted total is required before any work begins.

Once the deposit has been received, your project will be added to the production schedule and an estimated completion date will be provided. The deposit secures your place in the queue and covers material costs, preparation, and production time.

Print Hole strives to meet all deadlines and provide reasonable turnaround times. However, as a solo-operated business, unforeseen delays may occasionally occur.

Projects are added to the production queue only after the deposit has been received. Until payment is received, other jobs may be scheduled ahead of yours without notice.

Producing a sample requires the same setup and preparation as producing the full order. For this reason, digital mockups are generally provided in place of physical samples.

If physical samples are requested, a minimum non-refundable fee of $100 will apply. Depending on the complexity of the request, including the number of garments, colors, or print locations, the sample fee may be higher.

If the order proceeds without further revisions, the sample fee will be credited toward the final invoice. Should additional changes be requested after the sample stage, part or all of the sample fee may become non-creditable.

Garment quality varies between manufacturers and price points. Depending on the garments selected, occasional manufacturing defects may be present, including:

• Slightly crooked seams or pockets
• Small holes or fabric imperfections
• Dye inconsistencies
• Pilling or excess lint

While Print Hole carefully inspects garments whenever possible, some defects are impossible to identify prior to printing. Print Hole does not accept returns for issues resulting from garment manufacturing defects.

In some cases, these imperfections may affect the appearance of the print. If garment quality is a priority, we are happy to discuss options that best suit your expectations and budget.

Print Hole is committed to producing high-quality work and will not ship anything that we would not proudly wear ourselves.

Screen printing is a manual process, and minor variations are inherent to the medium. It is not possible to reproduce artwork with absolute precision, and slight imperfections are considered normal and acceptable.

These may include, but are not limited to:

• Minor registration variations between colors
• Slight differences between printed colors and digital artwork
• Limitations in reproducing extremely fine details
• Small inconsistencies in halftones or textures
• Variations in print placement of approximately 1–5cm
• Slight skewing or shifting of prints
• Minor variations in ink coverage
• Occasional ink marks or smudges
• Imperfections caused by garment manufacturing defects

By accepting these Terms and Conditions, the client acknowledges that minor imperfections are inherent to the screen-printing process and agrees that Print Hole shall not be held responsible for such variations within reasonable industry standards.

Should concerns arise regarding the finished product, they will be evaluated on a case-by-case basis. Refunds or partial refunds may be issued at Print Hole's discretion when warranted.

Due to the nature of screen printing, a small number of misprints may occur during production. Our typical spoilage rate ranges from approximately 1–5%, depending on the complexity of the job.

Whenever possible, misprinted garments will be replaced so that the full quantity ordered is delivered. However, if replacement garments are unavailable, you will not be charged for either the blank garment or the printing associated with any unusable pieces.

If receiving the exact quantity ordered is critical, clients must notify Print Hole before production begins so that additional blank garments can be ordered to account for potential spoilage. For more information see Overruns and Underruns.

Clients may provide their own garments for printing.

However, Print Hole cannot assume responsibility for customer-supplied garments that are damaged or misprinted during production. No compensation will be provided for spoiled garments supplied by the client.

Clients are strongly encouraged to provide additional garments to account for the possibility of misprints or production loss.

Providing suitable artwork helps ensure the best possible print quality and minimizes delays during production.

Whenever possible, artwork should be supplied in vector format with all elements at their desired print size. Preferred file types include:

• Adobe Illustrator (.AI)
• Vector PDF (.PDF)
• Scalable Vector Graphics (.SVG)

Vector artwork allows designs to be resized without loss of quality and generally requires less preparation before printing.

High-resolution raster files may also be accepted when vector artwork is unavailable. Preferred raster formats include:

• Adobe Photoshop (.PSD)
• .PNG files

Raster artwork should be supplied at a minimum resolution of 300 DPI at the final print size. Screenshots, low-resolution images, compressed graphics, and images copied from websites are generally unsuitable for screen printing and may require additional artwork preparation.

Print Hole reserves the right to charge additional artwork or prepress fees if files require significant cleanup, redrawing, color separation, or other modifications prior to production. In cases where supplied artwork cannot reasonably produce a quality print, clients will be notified and alternative solutions will be discussed before proceeding.

Artworks should be limited to 13" x 19". For an added fee, artworks can be printed 'oversize' up to 17" x 22". To get an idea of how big you want your print, it is advisable to pick a garment you already own containing a print you like the size of, and measure that to get an idea of how big you want to go. It is the responsibility of the client to provide the exact dimensions of the print wanted. If it is not possible, Print Hole will discuss your options.

Clients are responsible for reviewing and approving all digital mockups, proofs, and artwork prior to production. Approval confirms that all artwork, sizing, colors, spelling, and placement have been reviewed and accepted.

Print Hole is not responsible for errors that were present in approved artwork, including spelling mistakes, incorrect sizing, or design elements that were overlooked during the approval process.

Print Hole will make every effort to match requested colors as closely as possible. However, exact color matching cannot be guaranteed due to differences in ink, garment material, underbases, curing conditions, and the way colors are displayed on digital screens.

Printed colors may vary slightly from digital proofs or reference images. For best results, please provide Print Hole with Pantone Color codes from the Uncoated Swatch Book. Color matches are subject to a $15 fee per color mixed.

Changes to an order may only be made before production has begun. Once screens have been burned, materials ordered, or production has started, additional charges may apply.

Orders cancelled after work has commenced may forfeit part or all of the deposit to cover materials, setup, and labor already invested in the project.

Rush orders may be accepted depending on production capacity and material availability. Additional rush fees may apply.

Acceptance of a rush order does not guarantee delivery dates when delays are caused by suppliers, shipping carriers, equipment failure, or other circumstances outside of Print Hole's control.

Completed orders should be picked up within 30 days of notification unless other arrangements have been made.

Print Hole reserves the right to dispose of or donate completed orders that remain unclaimed after 90 days. No refunds will be issued for abandoned orders.

Print Hole is not responsible for delays, damage, or loss caused by shipping carriers once an order has been transferred to the carrier.

Clients are responsible for providing accurate shipping information. Additional charges resulting from incorrect addresses or returned shipments are the responsibility of the client.

Because screen printing is a handmade process, final quantities may vary slightly from the quantity ordered. Print Hole reserves the right to deliver and invoice for quantities within reasonable industry standards. You will not be charged for garments you don't receive.

Any significant shortage resulting from production errors will be addressed on a case-by-case basis.

Clients warrant that they have the legal right to reproduce all artwork supplied to Print Hole.

Print Hole assumes no liability for copyright, trademark, or intellectual property disputes arising from customer-provided artwork.

Print Hole is a print shop that welcomes commissions from the public and strives to maintain an open and non-judgmental approach to client projects. However, it is important to note that our acceptance of a project does not necessarily imply personal endorsement. To uphold our values, Print Hole will not agree to reproduce content that is racist, homophobic, anti-Black, anti-Trans, anti-mask, harmful, AI, or infringing on copyright. We reserve the right to decline projects that we feel are not aligned with these principles. By agreeing to the Terms and Conditions, you confirm that your project does not fall into these categories.

At Print Hole, we value original artwork made by real humans. Any artwork created by AI will be promptly turned away.

Unless otherwise requested, Print Hole reserves the right to photograph completed work and use those images for portfolio, website, and social media purposes.

A non-refundable deposit of 50% of the quoted total is required before any work will begin. The remaining balance is due upon completion of the order and must be paid in full prior to pickup or shipment.

Invoices are payable upon receipt unless otherwise agreed to in writing. Orders will not be released until full payment has been received.

Late payments may be subject to additional fees and may result in delays to future projects. Print Hole reserves the right to refuse future work for clients with outstanding balances.

Accepted methods of payment include cash, e-transfer, debit, and credit card unless otherwise specified. Please note that as a small business, credit card processing fees can add up on larger orders, so any order above $1000 will be subject to a 3% credit card processing fee to account for this.

Tax: Print Hole charges GST (5%) and PST (7%) on all invoices.